Refund policy
RIGHT OF WITHDRAWAL
CANCELLATION POLICY & CANCELLATION FORM
Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
A. CANCELLATION POLICY
RIGHT OF WITHDRAWAL
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.
To exercise the right to cancel, you must inform us (Kaffeeheimat GmbH, Managing Director: Erik Brockholz, Neuenkamp 13, 22869 Schenefeld, info@kaffeeheimat.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
CONSEQUENCES OF CANCELLATION
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract.
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Kaffeeheimat GmbH
Managing Director: Erik Brockholz
Neuenkamp 13, 22869 Schenefeld
info@kaffeeheimat.de
040 808 059 37
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to return or hand over the goods. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
EXCLUSION OR PREMATURE EXPIRY OF THE RIGHT OF CANCELLATION
The right of cancellation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
B. CANCELLATION FORM
If you wish to cancel the contract, please complete and return this form.
To
Kaffeeheimat GmbH
Managing Director: Erik Brockholz
Neuenkamp 13, 22869 Schenefeld
info@kaffeeheimat.de
040 808 059 37
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notification on paper)
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Date(s)
(*) Delete as appropriate
